Refund Policy

1. Overview

NPA Global ("we", "us", "our") is an education institution offering professional accounting and finance courses including ACCA, CMA USA, CPA USA, and CFA. This Refund Policy sets out the terms under which fees paid to NPA Global may be refunded.

Please read this policy carefully before enrolling. By paying fees and enrolling in any programme, you agree to the terms described below.

2. Scope of This Policy

This policy covers fees paid directly to NPA Global, including:

• Tuition / coaching fees
• Registration or enrolment fees
• Study materials fees (where charged separately)

This policy does not cover fees paid directly to examination bodies such as ACCA (UK), IMA (USA), AICPA/NASBA (USA), or CFA Institute (USA). Those fees are governed entirely by the respective body's own refund and cancellation policies, over which NPA Global has no control.

3. Refund Schedule — Tuition Fees

Refund eligibility for tuition fees is determined by the timing of the withdrawal request relative to the batch start date:

4. Non-Refundable Items

The following are non-refundable regardless of the circumstances:

• Registration / enrolment fee — non-refundable once paid
• Study materials and books — non-refundable once issued or dispatched
• Mock test and practice exam fees — non-refundable once access is granted
• Examination fees paid to ACCA, IMA, AICPA/NASBA, CFA Institute, or any other examination body
• Discounted or promotional fees — where a fee concession was granted as part of a limited offer

5. Batch Transfer

Instead of a refund, students may request a batch transfer — moving their enrolment to a future batch of the same programme. One batch transfer is permitted at no additional charge, provided the request is made at least 48 hours before the original batch start date.

Subsequent batch transfers may be subject to an administrative fee. Batch transfer requests do not entitle the student to a cash refund.

6. Cancellation by NPA Global

In the event that NPA Global cancels a scheduled batch or programme before it commences, enrolled students will receive a full refund of all fees paid to NPA Global, including registration fees, within 14 working days of the cancellation notice.

Alternatively, students may opt for a batch transfer to the next available intake at no additional cost.

7. Medical or Emergency Circumstances

Students who are unable to continue due to a documented medical emergency or other exceptional circumstance may submit a written request for consideration of a fee adjustment or batch transfer. Each case will be reviewed individually.

Requests must be accompanied by:

• A written explanation of the circumstances
• Supporting documentation (e.g., medical certificate)
• Submitted within 15 days of the triggering event

NPA Global reserves the right to approve or decline such requests at its discretion. Approval of one request does not set a precedent for future requests.

8. Refund Process

To request a refund or batch transfer, please:

• Email us at nahataindore.npa@gmail.com with the subject line "Refund Request — [Your Name] — [Programme]"
• Include your full name, contact number, programme enrolled, enrolment date, and reason for withdrawal
• Attach proof of payment

We will acknowledge your request within 2 working days. Approved refunds will be processed to the original payment method within 14 working days of approval.

9. Changes to This Policy

NPA Global reserves the right to amend this Refund Policy at any time. Changes will be published on this page with an updated date. The policy in effect at the time of your enrolment governs your refund eligibility.